Customer Success Manager

  • Build strong relationships with our customers, anticipate their needs and help them use our product to make their businesses more effective and successful.
  • Work closely with your customers to develop expansion opportunities and through referrals.
  • Help customers use our service efficiently and generate direct results on the performance of their business.
  • Listen to customer feedback, understand market needs, then effectively work with Design, Product and Marketing teams to improve product quality.

What will you do?

Requirements

  • Have 1+ year experience in Customer Success or Account Management role.
  • Written and verbal communication skills with a professional tone.Have a great sense of customer service, a strong desire to learn, and be a great communicator.
  • Passionate about customer success and helping people.
  • Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers.
  • Not require but knowledge of Key SaaS Metrics is a plus (CAC, LTV, MRR, Churn etc.)

Benefits

  • Competitive NET salary package
  • 13th month salary
  • 1–4 month salary as annual performance bonus
  • Opportunities to have stock options of a million-dollar company
  • Review salary per 6 months

Salary

Working Environment

  • Leave Paid: 12 days for annual leave
  • Remote: 24 remote working day per year
  • Working day: Monday - Friday
  • Dynamic, flexible and equal working environment
  • Working with a team full of young and passionate talents
  • Free lunch at the office cooked by our own chef
  • Boosting your creativity and productivity at work to the highest level at our modern working place
  • Flexible working hours, no dress code
  • Travelling with the company every year

Training and self-development

  • Being updated with new technologies (Machine Learning, Artificial Intelligence, Nosql, System Design,…)
  • Having chances to provide solutions for real e-commerce problems
  • Learning from the best in the field

Contact

130 Trung Phung Street, Dong Da District, Hanoi

48A Vo Van Tan, Ward 6, District 3, Ho Chi Minh City