Customer Experience Recovery

Product Operations

Full time

Non-tech candidates
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Team: Product Operations

Location: Ha Noi

Salary: Negotiable

What will you do?

  • Professionally handle dispute cases related to return process
  • Dealing with issues related to operating/ system errors that might affect customer experience.
  • Dealing with user complaints on social media that might affect company branding
  • Coordinate with stakeholders to evaluate and analyze problems; find out the root causes and propose solutions that effectively recover Customer Experience.
  • Clarifying the customer's complaints, resolve customer issues or follow escalation process
  • Take high responsibility in serving customers by wow Customer Success
  • Maintain a balance between company policy and customer benefit in decision making
  • Assist team lead in other tasks assigned

Requirements

  • Bachelor degree in business or related field of study.
  • 1-2 years’ experience in Ecommerce/Finance/Banking.
  • Good knowledge in eCommerce platform/ Fintech/ Digital banking are advantages.
  • Good relationship with internal and partners
  • Excellent verbal and written communication skills, organizational skills, and the ability to multitask effectively in a fast-paced environment
  • Good at data analysis skills and Microsoft Excel
  • Ability to work effectively both independently and as part of a team.
  • Critical thinking and have service mindset

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Competitive NET Salary Package

• 13th month salary
• 1–4 month salary as annual performance bonus
• Opportunities to have stock options of a million-dollar company
• Review salary per 6 months

Open & Global Working Environment

• Paid Leaves: 12 days for annual leave
• Remote policy: 24 remote working days per year
• Working days: Monday - Friday
• Dynamic, flexible and equal working environment
• Working with a team full of young and passionate talents
• Free lunch at the office cooked by our own chef
• Boost your creativity and productivity at work to the highest level at our modern working place
• Flexible working hours, no dress code
• Company vacation every year

Professional Improvement

• Being updated with the latest technologies
• Provide solutions to real e-commerce problems
• Learning from the best experts in the field
• Frequent trainings & knowledge updates

Ready to create impacts
and be proud of your work?

Become an Impactful Opener today

United States - San Francisco

548 Market St #14148, San Francisco, CA 94104 USA.

Vietnam - Hanoi

130 Trung Phung St, Dong Da District, Ha Noi.

Vietnam - Ho Chi Minh City

2/3A Nguyen Thi Minh Khai St, Da Kao Ward, District 1, HCMC.

China - Shenzhen

Shangxue Technology Park, Bantian Street, Longgang District, Shenzhen, China.