Customer Success Manager

Product Operations

Full time

Non-tech candidates
Join Us Now

Team: Product Operations

Location: Ha Noi

Salary: Negotiable

What will you do?

  • Build strong relationships with our customers, anticipate their needs and help them use our product to make their businesses more effective and successful.
  • Work closely with your customers to develop expansion opportunities and through referrals.
  • Help customers use our service efficiently and generate direct results on the performance of their business.
  • Listen to customer feedback, understand market needs, then effectively work with Design, Product and Marketing teams to improve product quality.

Requirements

  • Have 1+ year experience in Customer Success or Account Management role.
  • Written and verbal communication skills with a professional tone.Have a great sense of customer service, a strong desire to learn, and be a great communicator.
  • Passionate about customer success and helping people.
  • Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers.
  • Not require but knowledge of Key SaaS Metrics is a plus (CAC, LTV, MRR, Churn etc.)

Join Us Now

Attractive NET salary

Competitive NET salary

Salary according to KPI and monthly performance

13th month salary, performance bonus at
the end of the year

Review salary every 6 months

Paying leaves day on salary

Great benefits

Bonus policy according to seniority

Health insurance and social insurance as prescribed

Free lunch served

Snacks and coffee are provided daily

Support for business travel expenses

Profesional equipment and laptops are provided

Join company’s clubs: book, soccer, badminton, yoga, dance…

Frequent team building, annual vacation

Training and self development

Supported orientation towards individual, group and organizational goals

Receive training from experts, help improve expertise, train thinking at work

Get trained in new technologies, expose and solve difficult problems of e-commerce

Open working
environment

Flexible working time, from Monday to Friday

Remote working: 24 days/year

Leave days: 12 days/year

Holidays, New Year according to regulations

Working with a creative, enthusiastic,
passionate team, ready to break through

Ready to create impacts
and be proud of your work?

Become an Impactful Opener today

United States - San Francisco

548 Market St #14148, San Francisco, CA 94104 USA.

Vietnam - Hanoi

130 Trung Phung St, Dong Da District, Ha Noi.

Vietnam - Ho Chi Minh City

2/3A Nguyen Thi Minh Khai St, Da Kao Ward, District 1, HCMC.

China - Shenzhen

Shangxue Technology Park, Bantian Street, Longgang District, Shenzhen, China.

Việt Nam - Hà Nội

130 Trung Phụng, Đống Đa

Tel: (+84) 246 296 9246

Việt Nam - TP Hồ Chí Minh

2/3A Nguyễn Thị Minh Khai, Đa Kao, Quận 1

Tel: (+84) 246 296 9246

Hoa Kỳ - San Francisco

548 Market St #14148, San Francisco, CA 94104 USA.

Trung Quốc - Thẩm Quyến

Shangxue Technology Park, Bantian Street, Longgang District, ShenZhen, China