QA (Quality Assurance) CS


  • Auditing CS live chats and emails to ensure bringing good CS quality to customers
  • Providing daily coaching to agents for any mistakes found (if required) from QA results
  • Collecting feedback and building/reviewing/revising related CS workflow
  • Delivering related CS training to agents;
  • Contributing feedback to improve CS quality,etc.
  • Report to CS Lead

What will you do?

Requirements

Benefits

  • Competitive NET salary package
  • 13th month salary
  • 1–4 month salary as annual performance bonus
  • Opportunities to have stock options of a million-dollar company
  • Review salary per 6 months

Salary

Working Environment

  • Leave Paid: 12 days for annual leave
  • Remote: 24 remote working day per year (work from home)
  • Working day: 5 days/week, Monday - Friday
  • Dynamic, flexible and equal working environment
  • Working with a team full of young and passionate talents
  • Free lunch at the office cooked by our own chef
  • Boosting your creativity and productivity at work to the highest level at our modern working place
  • Flexible working hours, no dress code
  • Travelling with the company every year

Training and self-development

  • Being updated with new technologies (Machine Learning, Artificial Intelligence, Nosql, System Design,…)
  • Having chances to provide solutions for real e-commerce problems
  • Learning from the best in the field

  • Bachelor degree in business or related field of study
  • At least 2 year-experience customer support. Having experience in Quality assurance is a plus
  • Customer centric mindset
  • Detailed oriented, high sense of responsibility and quality improvement
  • Training ability
  • Good communication and interpersonal skills
  • Advanced written and spoken English, Chinese language is a plus

Contact

130 Trung Phung Street, Dong Da District, Hanoi

2/3a Nguyen Thi Minh Khai Street, Da Kao Ward, District 1, HCMC