Open Opportunity | OpenCommerce Group

Team: Product Operations

Location: Ha Noi

Salary: Negotiable

What will you do?

Support customers by replying to all their requests via Help Desk
Live chat with customers to support their real-time inquiries
Call customers when needed to solve urgent issues
Handle urgent requests from customers on weekends by shift
Write product tutorials and solutions so customers can understand how to use our products effectively

Requirements

Having experience in customer support is desired but not a must. The final-year undergraduates are welcome.
Have a strong command in English.
Written and verbal communication skills with a professional tone.
Have a great sense of customer service, a strong desire to learn, and be a great communicator.
Passionate about customer success and helping people.
Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers

Attractive NET salary

Competitive NET salary

Salary according to KPI and monthly performance

13th month salary, performance bonus at
the end of the year

Review salary every 6 months

Paying leaves day on salary

Great benefits

Bonus policy according to seniority

Health insurance and social insurance as prescribed

Free lunch served

Snacks and coffee are provided daily

Support for business travel expenses

Profesional equipment and laptops are provided

Join company’s clubs: book, soccer, badminton, yoga, dance…

Frequent team building, annual vacation

Training and self development

Supported orientation towards individual, group and organizational goals

Receive training from experts, help improve expertise, train thinking at work

Get trained in new technologies, expose and solve difficult problems of e-commerce

Open working
environment

Flexible working time, from Monday to Friday

Remote working: 24 days/year

Leave days: 12 days/year

Holidays, New Year according to regulations

Working with a creative, enthusiastic,
passionate team, ready to break through

United States - San Francisco

548 Market St #14148, San Francisco, CA 94104 USA.

Vietnam - Hanoi

130 Trung Phung St, Dong Da District, Ha Noi.

Vietnam - Ho Chi Minh City

2/3A Nguyen Thi Minh Khai St, Da Kao Ward, District 1, HCMC.

China - Shenzhen

Shangxue Technology Park, Bantian Street, Longgang District, Shenzhen, China.

Hoa Kỳ - San Francisco

548 Market St #14148, San Francisco, CA 94104 USA

Việt Nam - Hà Nội

130 đường Trung Phụng, quận Đống Đa