Customer Success

Product Operations

Full time

Non-tech candidates
Join Us Now

Team: Product Operations

Location: Ha Noi

Salary: Negotiable

What will you do?

  • Support customers by replying to all their requests via Help Desk 
  • Live chat with customers to support their real-time inquiries
  • Call customers when needed to solve urgent issues 
  • Handle urgent requests from customers on weekends by shift
  • Write product tutorials and solutions so customers can understand how to use our products effectively

Requirements

  • Having experience in customer support is desired but not a must. The final-year undergraduates are welcome.
  • Have a strong command in English.
  • Written and verbal communication skills with a professional tone.
  • Have a great sense of customer service, a strong desire to learn, and be a great communicator.
  • Passionate about customer success and helping people.
  • Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers

Join Us Now

Competitive NET Salary Package

• 13th month salary
• 1–4 month salary as annual performance bonus
• Opportunities to have stock options of a million-dollar company
• Review salary per 6 months

Open & Global Working Environment

• Paid Leaves: 12 days for annual leave
• Remote policy: 24 remote working days per year
• Working days: Monday - Friday
• Dynamic, flexible and equal working environment
• Working with a team full of young and passionate talents
• Free lunch at the office cooked by our own chef
• Boost your creativity and productivity at work to the highest level at our modern working place
• Flexible working hours, no dress code
• Company vacation every year

Professional Improvement

• Being updated with the latest technologies
• Provide solutions to real e-commerce problems
• Learning from the best experts in the field
• Frequent trainings & knowledge updates

Ready to create impacts
and be proud of your work?

Become an Impactful Opener today

United States - San Francisco

548 Market St #14148, San Francisco, CA 94104 USA.

Vietnam - Hanoi

130 Trung Phung St, Dong Da District, Ha Noi.

Vietnam - Ho Chi Minh City

2/3A Nguyen Thi Minh Khai St, Da Kao Ward, District 1, HCMC.

China - Shenzhen

Shangxue Technology Park, Bantian Street, Longgang District, Shenzhen, China.